Meter Reading takes place the last two weeks of each month. Bills are mailed out by the last working day of the month. Just because you do not receive a bill does not exempt you from payment. Please call our office to get your balance due and you may request an additional copy.
HOW TO READ YOUR METER
STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a digital display of numbers. For the residential meter, at the end you will see a decimal point follwed by 2 numbers. We do not read these two numbers as this indicates fractions of gallons. Read the number display from left to right. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic feet used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
Quick Tip. If the two numbers after the decimal point are still changing and you are sure all the water is off in your house, then you have a leak. The changing numbers indicate that water is moving somewhere in your pipes. This is one of the easiest ways to see if you have a leak.
Meter
